Spa Etiquette

Eden Street Salon and Day Spa

Spa Etiquette

Upon Arrival

Please arrive 10 minutes prior for your first visit. This will allow time for our therapists to prepare you for your treatment and for you to complete any necessary paperwork.

Eden Street Salon and Day Spa Client Medical History Form

If you are new to Eden Street Salon and Day Spa, you will be asked to fill out a confidential client’s Medical History Form.

This form provides our service providers with the information needed to administer the treatments safely and without complication. Conditions such as pregnancy (or the possibility thereof), recent surgery, or various other conditions can conflict with certain treatments and it is in your best interest to complete the necessary medical history form.

All information collected is strictly confidential and is only shared with the therapists who will be performing your treatment.

Our Team

If you would like to request your favorite service provider, please be sure to share this when you make your reservation.

Children

Eden Street Salon and Day Spa is a place for you to relax and enjoy personal care and attention. For the safety and enjoyment of our guests, we ask that you do not bring children into the spa area.

Cancellations

We request the courtesy of at least 72-hour cancelation notice on all spa packages and group bookings and at least 24 hours’ notice on all spa services. Any missed appointments, or appointments canceled less than 24 hours in advance will be charged 50% of the treatment or package rate.

Call Us at 250-923-2086 or Email Us.

Arriving Late

Late arrivals may require us to cancel or reduce the length of treatment with full charges applied. This policy has been established to ensure that subsequent treatment times are not affected by a previous client’s late arrival. We appreciate your co-operation and understanding in regard to this policy.

If you feel you are running late please call the mainline at 250-923-2086.

No Shows

Clients who fail to show for a service appointment will be asked to provide 50% of payment upfront when they are booking their next service – no exceptions will be provided.

All Prices are subject to change without notification.

Please remember to turn off cell phones, pagers, and personal music systems before entering the spa area.

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